Orders
What materials do you use for your jewelry?
We use high-quality, 925 sterling silver for all our custom pieces. Sterling silver contains 92.5% pure silver, combined with alloys for durability and lasting shine.
Do you make editions of individual pieces or are they one of a kind?
All pieces are one of a kind and will never be made exactly the same way twice. There will always be slight variations if designs are remade. We do not have design drawings we follow exactly, all pieces are made one at a time and are unique. There may be shapes and techniques that repeat.
Can I try something on before I buy it?
Yes! Please reach out, and if you are in New York City area, we can arrange to meet so you can see things in person.
Can you make custom pieces?
The process typically involves:
- Consultation: Share your design ideas, inspirations, or sketches.
- Design Approval: We’ll create a digital or physical mockup for your review.
- Creation: Once approved, our artisans craft your piece by hand.
- Delivery: Your custom jewelry is shipped securely to you.
How long does it take to create a custom piece?
Custom jewelry creation typically takes 3-6 weeks, depending on the complexity of the design. We’ll provide a timeline during the consultation.
Can I use my own silver for a custom piece?
No! Please contact us to discuss your specific needs.
How do I care for my sterling silver jewelry?
To keep your jewelry looking its best:
- Clean regularly with a soft cloth or silver polishing cloth.
- Store in an airtight container to prevent tarnishing.
- Avoid exposure to chemicals, water, or lotions.
Do you offer engraving or personalization?
No, we do not offer engravings.
What is the cost of a custom piece?
Prices vary based on the design, size, and complexity.
Can I include gemstones or other materials in my design?
Absolutely! We can source high-quality gemstones or incorporate the materials you provide. Let us know during your consultation.
How do I get started?
Contact us through our website, email, or social media to schedule a consultation. We’ll guide you through every step of the process to bring your vision to life.
Shipping & Returns
What is your return policy for custom jewelry?
Due to the personalized nature of custom jewelry, all sales are final. However, we stand behind our craftsmanship and offer complimentary adjustments for minor issues within the first 30 days of purchase. If you decide you cannot live with something you have purchased, please contact us to discuss.
Do you ship internationally?
Yes, we ship worldwide! Shipping fees and timelines will depend on your location.
Do you offer repairs or resizing?
Yes, we offer repair and resizing services for all our custom pieces. Contact us with your request, and we’ll provide a quote.